1. Introduction
Powertrain Claims, LLC (“Powertrain Claims,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through this website.
This Privacy Policy explains how information is collected, used, and protected when you visit www.powertrainclaims.com or submit inquiries through the website.
2. Scope of Policy
This Privacy Policy applies primarily to information collected through this website. Information received in connection with professional consulting engagements, including claim materials, inspection data, technical documentation, and communications provided by retaining parties, is governed by contractual, legal, and professional obligations that may supplement or supersede this Policy. Where a written professional agreement applies, that agreement governs the handling of information to the extent of any inconsistency with this Policy.
3. Information We Collect
We may collect the following information:
Information You Voluntarily Provide
- Name
- Company name
- Email address
- Telephone number
- Claim-related information submitted through contact forms
- Any documents or descriptions voluntarily transmitted
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
This information may be collected through analytics tools and standard server logs.
4. How We Use Information
Information collected may be used to:
- Respond to inquiries
- Evaluate potential engagements
- Conduct conflict-of-interest review
- Improve website performance
- Maintain security of the website
- Evaluate potential professional engagements and related claims matters
Information submitted through the website does not establish a professional relationship. Where a professional engagement is established, information may be used for technical analysis, report preparation, communications with retaining parties, and matters related to claims investigation or legal proceedings.
5. No Confidential Relationship
Transmission of information through this website, including submission of claim details, does not create:
- An expert-client relationship
- A consulting engagement
- A confidential or privileged relationship
A professional engagement is established only through a signed written agreement.
Users should not transmit highly confidential or privileged materials through unsecured website forms.
6. Information Sharing
We do not sell, rent, or trade personal information.
Information may be shared only:
- As required by law
- To comply with legal process
- To protect rights or safety
- With service providers assisting in website hosting or analytics
All service providers are expected to maintain reasonable data protection practices. Powertrain Claims does not sell or share personal information for advertising or marketing profiling purposes.
7. Professional Use of Information
Information received in connection with professional services may be incorporated into technical analyses, expert reports, communications with retaining parties, and legal or claims proceedings where appropriate. Information may be disclosed as required by law, court order, subpoena, contractual obligation, or professional engagement.
8. Professional Confidentiality
Powertrain Claims handles information received in connection with professional services as confidential technical and investigative material. Such information is managed in accordance with professional standards, contractual obligations, and applicable legal requirements governing claims investigation, consulting, and expert services.
9. Data Security
Reasonable administrative and technical safeguards are used to protect information. However, no internet transmission can be guaranteed completely secure.
10. Data Retention
Information submitted through the website may be retained as reasonably necessary to:
- Respond to inquiries
- Conduct conflict checks
- Maintain business records
Information associated with professional engagements may be retained for extended periods where necessary for claims investigation, contractual obligations, professional recordkeeping, litigation support, or legal compliance. Certain information may be preserved where deletion is restricted by legal, regulatory, or professional obligations.
11. Service Providers
Information may be shared with service providers supporting website hosting, analytics, secure storage, communications platforms, or other business operations necessary to support professional services.
12. Cross-Jurisdiction Processing
Information may be processed and stored in jurisdictions outside the individual’s state of residence. Privacy rights and legal requirements may vary depending on jurisdiction.
13. Privacy Request
Individuals may submit reasonable privacy-related inquiries or requests using the contact information provided on this website. Identity verification may be required where appropriate.
14. Governing Law
This Privacy Policy is governed by the laws of the State of New Hampshire.
15. Contact
Powertrain Claims, LLC
P.O. Box 322
Rindge, NH 03461
Email: info@powertrainclaims.com
Telephone: 603-899-1369